FAQ

Q: Where are you based?

We’re a family-run business based in Oxfordshire, UK. All orders are processed and shipped from our UK warehouse.

Q: How long does delivery take?

Orders are typically dispatched the same day if placed before 2pm (Monday–Friday).
UK Standard Delivery takes 1–3 working days. Orders over £30 receive free shipping.

Q: Do you ship internationally?

Yes, we do! We ship worldwide using Royal Mail International.
Delivery usually takes 5–12 working days, depending on your location.
Shipping rates and times are calculated at checkout based on your country.

Q: How do I qualify for free shipping?

Spend £30 or more in a single order and you’ll automatically get free standard delivery at checkout.

Q: What is your return policy?

We offer a 30-day return policy for unused items in their original packaging.
To request a return, just email us at contact@calmshops.co.uk.

Q: Do your collars comply with UK law?

Yes! All Calmshops collars are compliant with UK pet safety regulations. We do not sell shock collars — our products use safe, humane methods like vibration, citronella spray, and sound.

Q: What if my product doesn’t work or is faulty?

We stand by the quality of our products. If you receive a faulty item, please contact us within 1 year of delivery, and we’ll arrange a replacement or refund.

Q: How do I contact you?

You can reach us at any time via email:
📩 contact@calmshops.co.uk

Q: Do you offer discounts or promotions?

Yes! We often run special promotions, including 5% off your first order and occasional free gifts like our Dog Training Clicker.
Sign up for our newsletter to stay updated!

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Whatsapp

+447305890211

Send a message

contact@calmshops.co.uk