Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@calmshops.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@calmshops.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Frequently Asked Questions
Here are some common questions customers may have about this topic.
How do I initiate a return for my purchase?
You must contact us at contact@calmshops.co.uk within 30 days of receiving your item to start a return. We will then provide a return shipping label and detailed instructions. Please do not send any item back without receiving prior approval from us.
What are the requirements for an item to be eligible for return?
To qualify for a return, your item must be unworn, unused, with all original tags attached and in its original packaging. You’ll also need to provide the receipt or proof of purchase as part of our 30-day return policy.
What should I do if my order arrives damaged or incorrect?
Inspect your order immediately upon delivery. If it is defective, damaged, or incorrect, contact us straight away at contact@calmshops.co.uk. We will evaluate the issue and work with you to resolve it as quickly as possible.
Can I exchange an item directly instead of returning it?
Direct exchanges are not supported. The quickest method is to return your item for a refund first. Once the refund is approved, you can place a new order for the item you want.
How long does it take to receive a refund after returning an item?
After we receive and inspect your return, we will notify you if the refund is approved. The refund will then be processed to your original payment method. Please note your bank or credit card provider might take additional time to post the refund.
